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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Ken Turbitt Blog Raw Data Now This week Ken looks at the need to make data open and more accessible on the Web... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... Aidan Lawes Blog The Customer IS King This week Aidan looks at the importance of developing and delivering quality services that the business will value... Aidan Mills Blog The Importance of Being Ernestine This week Aidan looks at the benefits of choosing different methods, processes and standards for different situations... ITSM How to Write a Winning Sales Proposal Gartner recommends a three-step process that technology and service providers should follow when writing and organising a sales proposal... IPTV ITSM Microsoft Security Expert Knows Who Can Steal Your Identity Martin Biegelman, director of Financial Integrity, has spent 30 years fighting identity theft and recently published a book detailing his experience and expertise... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 12 March 2010 | Ken Turbitt Blog Raw Data Now This week Ken looks at the need to make data open and more accessible on the Web....... 11 March 2010 | ITSM How to Write a Winning Sales Proposal Gartner recommends a three-step process that technology and service providers should follow when writing and organising a sales proposal... .... 11 March 2010 | Aidan Lawes Blog The Customer IS King This week Aidan looks at the importance of developing and delivering quality services that the business will value....... 10 March 2010 | ITSM Macs Have Lower Management Costs Than PCs IT administrators in mid to large organizations say Macs cost less to manage....... 9 March 2010 | ITSM CIO's Still Not Implementing Optimum Datacenter Management Practices Only 30% of companies see datacenter operational cost as a priority....... 9 March 2010 | Alim Ozcan Blog Importance of RACI This week Alim looks at the role that tools play when introducing change....... 8 March 2010 | Nas Ozcan Blog Effective Major Incident Reports This week Nas looks at the need to be flawless when creating a Major Incident Report as it plays a crucial role... .... 8 March 2010 | Ken Turbitt Blog Customer Service is Key to Success This week Ken looks at how Customer service can literally make or break your business....... 5 March 2010 | Aidan Mills Blog The Importance of Being Ernestine This week Aidan looks at the benefits of choosing different methods, processes and standards for different situations....... 5 March 2010 | IPTV Touchscreen Mobile Device Sales Will Grow 97% in 2010 The worldwide market for touchscreen mobile devices will surpass 362.7 million units in 2010, a 96.8% increase from 2009 sales of 184.3 million units, according to Gartner... .... 4 March 2010 | ITSM Worldwide Identity and Access Management Market to Reach $9.9 Billion in 2010 Worldwide identity and access management (IAM) revenue will reach $9.9 billion in 2010, an 8 per cent increase from 2009 revenue of $9.2 billion, according to Gartner....... 3 March 2010 | Aidan Lawes Blog Leaving Las Vegas This week Aidan is back from Las Vegas and his only loss is the will to live thanks to Sid and Lisa and the continued misunderstanding about what ITIL is and isn't....... 3 March 2010 | ITSM 60% of Finance Organizations Plan Significant Changes to Adapt to New Economic Demands Findings of a new Global CFO study indicate that the decision-making role of the CFO in the boardroom is now more important than ever....... 2 March 2010 | Alim Ozcan Blog How do you Become a Consultant Instead of a Contractor? This week Alim looks at how to make the transition from a contractor into a consultant... .... 1 March 2010 | Nas Ozcan Blog Are Successful People Luckier Than Others? This week Nas looks at what it takes to be successful asks if success involves being lucky....... Previous Stories >

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