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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Top Industry Predictions for IT Organizations and Users for 2012 and Beyond New technologies and advances in mobile communications will have a disruptive impact on many industries, requiring changes to existing processes and propelling business transformation... Ken Turbitt Blog Shadow Computing This week Ken explains what shadow computing is and the affect it can have on the business... ITSM The Converged Lifestyle A new KPMG report provides a global perspective on how consumers are using technology... ITSM Top 10 CIO Business and Technology Priorities in 2012 Worldwide survey of more than 2,300 CIOs shows flat IT budgets in 2012, but IT organizations must deliver on multiple priorities... ITSM The Converged Lifestyle A new KPMG report provides a global perspective on how consumers are using technology... ITSM Connecting the Dots - A Tribute to Steve Jobs The man who played a part in both the birth and the end of the personal computer... ITSM Top 10 CIO Business and Technology Priorities in 2012 Worldwide survey of more than 2,300 CIOs shows flat IT budgets in 2012, but IT organizations must deliver on multiple priorities... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 27 January 2012 | ITSM CMOs See Business Strategy and Digital Marketing as Top Priorities Senior marketers want their influence to grow as business strategy and development leaders....... 26 January 2012 | ITSM Survey Reveals Nearly One Third of Organizations Use or Plan to Use Cloud Offerings to Augment Business Intelligence Capabilities Software-as-a-Service is perceived as a quicker, low-cost and easier-to-deploy alternative to augment business intelligence functions....... 26 January 2012 | ITSM European Commission Proposes Changes to the Data Protection Rules The European Commission has proposed a comprehensive reform of the EU's 1995 data protection rules to strengthen online privacy rights and boost Europe's digital economy....... 25 January 2012 | Ken Turbitt Blog Shadow Computing This week Ken explains what shadow computing is and the affect it can have on the business....... 24 January 2012 | ITSM Western European Organizations Prepare Tougher IT Budgets for 2012 The reining in of IT spend due to lowered consumer and business confidence and the progressively worsening economic outlook....... 23 January 2012 | ITSM Business Confidence Slumps Globally Businesses around the world are grappling with massive uncertainty that is affecting both developed and emerging economies alike....... 19 January 2012 | ITSM Master Data Management Is Critical to Achieving Effective Information Governance Failure to manage information accurately has been the root cause of several incidents and can be fatal to the success of master data management programs....... 18 January 2012 | ITSM Yahoo Founder Jerry Yang Resigns Jerry Yang co-founder of the internet company Yahoo has resigned from its Board of Directors & all other positions within the company....... 18 January 2012 | ITSM Top 10 CIO Business and Technology Priorities in 2012 Worldwide survey of more than 2,300 CIOs shows flat IT budgets in 2012, but IT organizations must deliver on multiple priorities....... 17 January 2012 | Ken Turbitt Blog Has Process Lost its Crown? This week Ken asks if we should be restricted and limited by technology or should technology enable and enhance the customer requirements....... 16 January 2012 | ITSM Restoring Economic Growth Study reveals the economic relevance of SMEs and the need to support them at all levels....... 13 January 2012 | ITSM Global Automotive Executive Survey With new technologies playing an ever-greater role in the automotive value chain, car manufacturers and IT companies are realizing the car's potential as a gateway to the internet....... 12 January 2012 | ITSM Global Banking Will Look Fundamentally Different in 12 Months With the ever-expanding set of regulatory and related reform initiatives at global, regional and national levels, the journey to re-shape the banking sector continues, in a time fraught with uncertainty....... 12 January 2012 | ITSM Cloud Computing Will Change the Networking Channel Market in EMEA The rapid adoption of cloud solutions will transform the traditional networking channel landscape in EMEA, according to a new study from IDC....... 11 January 2012 | ITSM Failure to Utilise Skills in the Workplace is Holding Back the UK Economy A report from The Work Foundation shows that companies in the UK are under-using the skills available to them, which is resulting in a loss of productivity....... 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