The View from the Inside is Different This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
30 June 2010 | Aidan Lawes Blog Get in the Box This week Aidan looks at why systems for incidents need to include classifications that are meaningful to us in our specific environment.......
10 June 2010 | Aidan Lawes Blog Growing Pains This week Aidan looks at the challenges the British Computer Society (BCS) are facing having been forced to hold an Extraordinary General Meeting by some of their members.......
13 May 2010 | Aidan Lawes Blog A New Beginning? This week Aidan looks at why service improvement requires commitment and hard work from everyone within the enterprise.......
6 May 2010 | Aidan Lawes Blog Be Careful, You May Get What You Wish For.... This week Aidan looks at politics and service management and why in both cases we must be aware of all the relevant facts before making any decisions, otherwise we may finish up with something that we hadn't expected or really desired.......
28 April 2010 | Aidan Lawes Blog When is a Process Not a Process? This week Aidan asks if it would be more beneficial if all the ITIL core books were more explicit about the interplay between processes and functions.......
20 April 2010 | Aidan Lawes Blog Valuing Talent This week Aidan looks at why we need to identify talent within the enterprise and nurture it appropriately.......
8 April 2010 | Aidan Lawes Blog Customers Rule This week Aidan looks at the importance of understanding what customers want and why businesses need to satisfy their current and future demands well.......
25 March 2010 | Aidan Lawes Blog End of the Recession? This week Aidan looks at claims that the recession is over but thinks that we face uncertainty for some time to come.......
11 March 2010 | Aidan Lawes Blog The Customer IS King This week Aidan looks at the importance of developing and delivering quality services that the business will value.......
3 March 2010 | Aidan Lawes Blog Leaving Las Vegas This week Aidan is back from Las Vegas and his only loss is the will to live thanks to Sid and Lisa and the continued misunderstanding about what ITIL is and isn't.......
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