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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Millennial Generation Workers Want Greater Flexibility, Work-Life Balance and Overseas Opportunities A new study looks at how organisations should adapt to fit the demands of both Millennial and non-Millennial employees... ITSM Asia Pacific CEOs View Themselves as Tech-Savvy Pioneers CEOs see expanded role for IT but believe IT is still struggling with fundamentals... Ken Turbitt Blog Power to the People This week Ken looks at why local and central government need to engage with social media and start listening to the people they serve... ITSM Demystifying the Online Shopper: 10 Myths of Multichannel Retailing Chinese shoppers much more likely to use smartphones and tablets to shop online than global counterparts... ITSM Prepare Now for the End of Windows XP and Office 2003 Support Microsoft will end support for Windows XP and Office 2003 in less than a year, on April 8, 2014... ITSM Economic Outlook Report Report reveals concerns held by managers and leaders about the current economic situation... ITSM Top 10 Technology Trends for the Energy and Utilities Sector in 2013 Innovation is taking hold of this once conservative and slow-moving industry... ITSM CEO Study: Command and Control Meets Collaboration CEOs embark on a new era of leadership as they embrace a more connected culture...  Latest 9 June 2011 | Alim Ozcan Blog Getting Your Message Across Without Using PowerPoint This week Alim looks at alternative methods that can be used when communicating a message to your target audience....... 12 November 2010 | Alim Ozcan Blog The Formula Used for Winning at Monopoly, Can it be Applied in Business? This week Alim asks if there is a valid argument for the game of Monopoly to be studied and taught on business courses....... 2 November 2010 | Alim Ozcan Blog The Changing Perception of IT This week Alim looks at how the perception of the IT department has changed over the years....... 5 October 2010 | Alim Ozcan Blog 2010 Annual Computer Weekly Awards This week Alim looks at how social networking tools are continuing to change the perception that people have of IT professionals... .... 21 September 2010 | Alim Ozcan Blog 10 Day PRINCE2 Course and 3 Months Study This week Alim calls for a new PRINCE2 course to help the project managers that do not understand how to deliver a project on time and within budget... .... 15 September 2010 | Alim Ozcan Blog Email Exemplar This week Alim looks at how to improve the way your emails are managed....... 27 July 2010 | Alim Ozcan Blog Projects and Aeroplane Flights This week Alim looks at the similarities between projects and Aeroplane flights... .... 20 July 2010 | Alim Ozcan Blog Customer or User? This week Alim looks at why internal staff should be referred to as customers rather than users... .... 6 July 2010 | Alim Ozcan Blog Great Service Providers Welcome Customer Feedback (Listen, Do, Check & Act) This week Alim explains why service improvement through listening to customer feedback is a key business driver... .... 29 June 2010 | Alim Ozcan Blog Securing Your First Job After University This week Alim looks at why so many graduates struggle to find their first job after leaving university... .... 15 June 2010 | Alim Ozcan Blog Formatting Process Documents for Usability This week Alim looks at the importance of formatting process documentation correctly to ensure its usability by the target audience... .... 9 June 2010 | Alim Ozcan Blog Being Customer Centric Is Key This week Alim looks at the importance of being Customer Centric when introducing a new service or a project....... 18 May 2010 | Alim Ozcan Blog What Next for Service Management? How About ISO 20k? This week Alim looks at the growing number of senior managers understanding the concept of Service Management for improving services using frameworks such as ITIL....... 5 May 2010 | Alim Ozcan Blog PRINCE2 Foundation or PRINCE2 Practitioner? This week Alim looks at the differences between PRINCE2 Foundation and PRINCE2 Practitioner course and exam....... 28 April 2010 | Alim Ozcan Blog Which is Better, Substance or Perception? This week Alim asks if we are turning into a nation that makes judgments based on perception, rather than substance....... Previous Stories >

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