Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
20 July 2010 | Alim Ozcan Blog Customer or User? This week Alim looks at why internal staff should be referred to as customers rather than users...
....
16 March 2010 | Alim Ozcan Blog Governance Friday This Week Alim looks at the benefits of undertaking a weekly governance programme when working on a project...
....