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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 27 July 2010 | Alim Ozcan Blog Projects and Aeroplane Flights This week Alim looks at the similarities between projects and Aeroplane flights... .... 20 July 2010 | Alim Ozcan Blog Customer or User? This week Alim looks at why internal staff should be referred to as customers rather than users... .... 6 July 2010 | Alim Ozcan Blog Great Service Providers Welcome Customer Feedback (Listen, Do, Check & Act) This week Alim explains why service improvement through listening to customer feedback is a key business driver... .... 29 June 2010 | Alim Ozcan Blog Securing Your First Job After University This week Alim looks at why so many graduates struggle to find their first job after leaving university... .... 15 June 2010 | Alim Ozcan Blog Formatting Process Documents for Usability This week Alim looks at the importance of formatting process documentation correctly to ensure its usability by the target audience... .... 9 June 2010 | Alim Ozcan Blog Being Customer Centric Is Key This week Alim looks at the importance of being Customer Centric when introducing a new service or a project....... 18 May 2010 | Alim Ozcan Blog What Next for Service Management? How About ISO 20k? This week Alim looks at the growing number of senior managers understanding the concept of Service Management for improving services using frameworks such as ITIL....... 5 May 2010 | Alim Ozcan Blog PRINCE2 Foundation or PRINCE2 Practitioner? This week Alim looks at the differences between PRINCE2 Foundation and PRINCE2 Practitioner course and exam....... 28 April 2010 | Alim Ozcan Blog Which is Better, Substance or Perception? This week Alim asks if we are turning into a nation that makes judgments based on perception, rather than substance....... 22 April 2010 | Alim Ozcan Blog Government Contract Work and the Security Clearance Process This week Alim looks at the frustrating process with Security Clearance for Government related contracts... .... 13 April 2010 | Alim Ozcan Blog Qualifying ITIL & PRINCE2 Expertise This week Alim looks at why some qualifications are not worth the paper they are written on....... 6 April 2010 | Alim Ozcan Blog Objectives, Goals, Aims & Targets This week Alim looks at the importance of setting objectives and targets when taking on a new role....... 24 March 2010 | Alim Ozcan Blog Establishing ITIL Release Management This week Alim looks at what steps to take when establishing the Release Management process....... 16 March 2010 | Alim Ozcan Blog Governance Friday This Week Alim looks at the benefits of undertaking a weekly governance programme when working on a project... .... 9 March 2010 | Alim Ozcan Blog Importance of RACI This week Alim looks at the role that tools play when introducing change....... Previous Stories >

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