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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 31 August 2010 | IPTV Intel to Acquire Infineon's Wireless Solutions Business Infineon Technologies and Intel have entered into a definitive agreement to transfer Infineon's Wireless Solutions business to Intel in a cash transaction valued at approximately $1.4 billion....... 17 June 2010 | IPTV U.S. Mobile Broadband About to Speed Up According to IDC the U.S. mobile broadband market will grow from 6.5 million subscribers in 2009 to 30.2 million in 2014... .... 5 March 2010 | IPTV Touchscreen Mobile Device Sales Will Grow 97% in 2010 The worldwide market for touchscreen mobile devices will surpass 362.7 million units in 2010, a 96.8% increase from 2009 sales of 184.3 million units, according to Gartner... .... 23 February 2010 | IPTV ITSM Key Customer Relationship Management Predictions for 2010 and Beyond Gartner analysts provide actionable advice to optimize your CRM strategy....... 15 February 2010 | IPTV ITSM Sierra Wireless and Telefonica Demonstrate Mobile Cloud Computing Service New 3GBox provides virtually unlimited online storage which is accessed through a Wireless USB modem... .... 11 February 2010 | IPTV Major Trends Reshaping the Worldwide Mobile Landscape IDC identifies four major trends that will shape the mobile industry....... 18 January 2010 | IPTV ITSM Worldwide PC Shipments in Fourth Quarter of 2009 Posted Strongest Growth Rate in Seven Years Worldwide PC shipments surpassed 90 million units in the fourth quarter of 2009, a 22.1 percent increase from the fourth quarter of 2008, according to preliminary results by Gartner....... 21 December 2009 | IPTV ITSM Worldwide Semiconductor Revenue Declined $29 Billion in 2009 Worldwide semiconductor revenue plummeted in the first quarter of 2009, but recovered in the quarters which followed according to Gartner....... 18 December 2009 | IPTV ITSM Five Innovations that Will Change Cities in the Next Five Years - View Video IBM have unveiled a list of innovations that have the potential to change how people live, work and play in cities around the globe based on market and societal trends....... 16 December 2009 | IPTV ITSM CEO and Business-Executive Survey Shows 62% of CEOs See IT Having a Key Role in Post-Recession Strategy IT Investment level is on the rise and growth is more important than cost cutting in 2010, according to Gartner....... 10 December 2009 | IPTV ITSM New Study Uncovers Business Strategies for Weathering Economic Storm Businesses that applied analytics-derived insights are poised to break away during economic recovery....... 9 December 2009 | IPTV ITSM Open-Source Business Intelligence Tools Will Grow Five-Fold through 2012 Gartner predicts that Open-Source Business Intelligence (BI) tools will grow five-fold through 2012 as well as becoming a mainstream deployment option for all kinds of BI usage....... 8 December 2009 | IPTV ITSM Futuristic Intel Chip Could Reshape How Computers are Built and How Consumers Interact with Their PCs and Personal Devices - Video Futuristic processors or "Single-chip cloud computer" could become smart enough to let PCs use "vision" to interact with people....... 23 November 2009 | IPTV ITSM Worldwide PC Shipments to Grow 2.8% in 2009 Outlook for global PC market noticeably improved, but analysts remain cautious....... 19 November 2009 | IPTV ITSM Top Consumer Mobile Applications for 2012 Identified Gartner has identified the top 10 consumer mobile applications for 2012....... 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