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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 23 August 2010 | Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components....... 19 July 2010 | Juan Jimenez Blog The View from the Inside is Different This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside... .... 31 May 2010 | Juan Jimenez Blog Clouds are for Birds. Services are for Customers. This week Juan explains why cloud services are the same as any other service with the only difference being how it arrives at the customer's computer... .... 25 May 2010 | Juan Jimenez Blog Do Not Be Confused By What ISO 20k Is Not This week Juan looks at the confusion surrounding ISO 20000 taking place in discussion groups on the web....... 9 May 2010 | Juan Jimenez Blog Ego and Transformation of Culture: Not Invented Here? This week Juan looks at process improvement and why credit for positive results should always lean towards the staff and not the consultant... .... 19 April 2010 | Juan Jimenez Blog Captain ITIL and the Fountain of ROI This week Juan explains why the ROI from ITIL itself is not in the efforts to bring process improvement, but in the strategy used to plan and execute the improvement activities....... 7 April 2010 | Juan Jimenez Blog Why do Competent Mechanics Rarely Own Shiny Tools? This week Juan looks at why aligning your processes to a tool can be an extremely painful and expensive undertaking....... 14 March 2010 | Juan Jimenez Blog Value = Experience AND/OR Training? This week Juan looks at why experience and classroom training alone will not improve your odds of getting that great job....... 1 February 2010 | Juan Jimenez Blog Beware of Unintended Consequences This week Juan looks at unintended consequences that could follow a successful ITIL implementation....... 24 January 2010 | Juan Jimenez Blog How to Get Restaurants to Treat You Like a Celebrity This week Juan Looks at customer service and explains how you can get a better service from your provider....... 17 January 2010 | Juan Jimenez Blog What do Peter Pan and Incidents Have in Common? This week Juan explains and try's to simplify the relationship between Incidents and Problems....... 10 January 2010 | Juan Jimenez Blog Is ITIL Truly a Framework That any Organization is Ready to Use? This week Juan looks why ITIL is not always the correct initial process improvement for an organization....... 15 December 2009 | Juan Jimenez Blog Major Incidents and Major Misunderstandings This week Juan looks at why it's important when handling Major Incidents to open a Problem Record that also includes the creation of any Problem or Known Errors....... 24 November 2009 | Juan Jimenez Blog Bad Day For iPhone Ownership This week Juan looks at customer service after finding a worm in his apple....... 16 November 2009 | Juan Jimenez Blog Of Dragons, Teachers, Santa Claus and ITIL's 20th Birthday This week Juan looks back at the cultural challenges he has faced during his ITIL journey....... Previous Stories >

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