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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Juan Jimenez Blog The View from the Inside is Different This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside... Aidan Lawes Blog Qualifications, Once More This week Aidan looks at the varying degrees of concern surrounding the ITIL qualification scheme... Ken Turbitt Blog Technology and Process This week Ken looks at why you should think about the customer as well as the processes when implementing new technology... Nas Ozcan Blog IT Business Continuity Planning This week Nas looks at ways to create and develop your IT business continuity plan... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... IPTV ITSM Microsoft Security Expert Knows Who Can Steal Your Identity Martin Biegelman, director of Financial Integrity, has spent 30 years fighting identity theft and recently published a book detailing his experience and expertise... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 23 July 2010 | Ken Turbitt Blog Technology and Process This week Ken looks at why you should think about the customer as well as the processes when implementing new technology... .... 17 July 2010 | Ken Turbitt Blog Being Invited to the Party This week Ken looks at why marketing spend is important during recessionary times to ensure that your business remains on the minds of both current and prospective clients... .... 1 July 2010 | Ken Turbitt Blog Built to Last or for Instant Gratification? This week Ken looks at Agile development strategies and asks is speed more important than reliability and quality?....... 23 June 2010 | Ken Turbitt Blog Two Wrongs Don't Make a Right! This week Ken looks at Customer Service and the 'anger' trend that is becoming more and more prevalent within the workplace....... 11 June 2010 | Ken Turbitt Blog Procrastination in IT This week Ken looks at why we should never put off doing what can be done today....... 4 June 2010 | Ken Turbitt Blog Think About How You Deliver Support to Your Customers This week Ken looks at customer service and explains the importance of treating your customers in the same way as you would expect to be treated....... 28 May 2010 | Ken Turbitt Blog Cloud Coverage is Gathering, Although Many Think the Skies are Clear This week ken looks at the term 'cloud computing' and explains why we need clearer definitions on what the cloud actually means....... 21 May 2010 | Ken Turbitt Blog Spending Investment Money Wisely This week Ken looks at why we need to spend investment on what matters to the customer and the business....... 14 May 2010 | Ken Turbitt Blog E-elections in the Future Please This week Ken looks at the aftermath of the General election and calls for the public to have the ability to vote electronically....... 7 May 2010 | Ken Turbitt Blog Integrated IT, Portfolio Management and Val-IT This week Ken looks at how Integrated IT is moving up the value chain from Business Alignment and into Business Integration....... 30 April 2010 | Ken Turbitt Blog IT Data Integration This week Ken looks at the need to broaden operational metrics from both an IT and a business perspective....... 23 April 2010 | Ken Turbitt Blog Customer Service During a Crisis This week Ken looks at how the airlines dealt with their customer during the recent crisis....... 15 April 2010 | Ken Turbitt Blog Satellite Navigation for IT This week Ken looks at the five main aspects with ITIL implementation....... 26 March 2010 | Ken Turbitt Blog Software Asset Management This week Ken looks at Software Asset Management (SAM) and the role it plays within an organisation....... 19 March 2010 | Ken Turbitt Blog Collaboration Has & Will Continue to Change Our World This week Ken looks at why we need to trust each other and collaborate in order to survive....... Previous Stories >

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