Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components...
Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
Latest
6 August 2010 | Nas Ozcan Blog Perfect Process Design This week Nas looks at why you should avoid creating processes around the limitations of the service management tool that you have in place.......
7 July 2010 | Nas Ozcan Blog Keep It Simple This week Nas looks at why we should keep things simple when implementing or improving processes.......
30 June 2010 | Nas Ozcan Blog Fearing Failure in Service Management This week Nas looks at why it is better to make bold decisions and take risks than to keep a low profile and avoid rocking the apple cart.......
23 June 2010 | Nas Ozcan Blog Body Language & Buy In This week Nas looks at the importance of understanding body language when dealing with people in the work place.......
16 June 2010 | Nas Ozcan Blog Stress Management This week Nas looks at dealing with stress and why you should not let petty issues get you down.......
8 June 2010 | Nas Ozcan Blog Stakeholder Management This week Nas looks at project management and explains why you should map out your project stakeholders onto a grid that illustrates their support and influence.......
25 May 2010 | Nas Ozcan Blog Coping with Resistance This week Nas looks at how to deal with a member of staff's resistance when implementing a new process or service improvement.......
18 May 2010 | Nas Ozcan Blog Do Now! Plan Later! This week Nas looks at why you should plan and strategise before jumping into process implementation.......
10 May 2010 | Nas Ozcan Blog Perception is Reality This week Nas looks at why service providers need to fully appreciate their customer's perception when delivering a service.......
20 April 2010 | Nas Ozcan Blog Elephants and Opportunity This week Nas looks at how we can miss out on great opportunities in Service Management due to the fear of risk and past failures.......
13 April 2010 | Nas Ozcan Blog Walking the Shop Floor This week Nas looks at why walking the shop floor helps to avoid the pitfalls of becoming detached from the day to day operation of your business.......
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