Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components...
Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
Latest
14 September 2009 | Paul Gostick Blog This Is The Labour Government This week Paul shares with you a little ditty which just about sums up the current situation in the UK under Labour.......
3 September 2009 | Paul Gostick Blog Worlds Apart This week Paul looks at the public sector and asks what do all the public sector managers and bureaucrats actually do?.......
22 May 2009 | Paul Gostick Blog Customer Service the Ryanair Way This week Paul looks at customer service and why it is important and far cheaper keeping existing customers happy than trying to acquire new ones.. ....
23 April 2009 | Paul Gostick Blog All At Sea - My Compass Is Broken! This week Paul looks at Oliver Cromwell's speech in the House of Commons on the Dissolution of the Long Parliament 1653 and asks is history repeating itself?......
3 April 2009 | Paul Gostick Blog What's In A Name? This week Paul looks at name changes and re-branding in the business world and why some have been more successful than others......
30 March 2009 | Paul Gostick Blog The Power of Web 2.0 This week Paul looks at the challenges of managing communications and the advancement of web-based communities......
12 March 2009 | Paul Gostick Blog A New Chapter in Banking History This week Paul looks at how the banks that put us into this ressession now need to become part of the solution to get us out of it......
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