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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 3 November 2009 | Shirley Lacy Blog Getting the Best From Our Staff - Are Our People Motivated to Reach Optimum Performance? This week Shirley looks at what is needed to re-motivate and re-energise staff....... 29 September 2009 | Shirley Lacy Blog ITIL training and organisation development - Are you getting best value? This week Shirley looks at how IT organisations can use ITIL training as part of their organisational development....... 27 August 2009 | Shirley Lacy Blog What Motivates Individuals to Learn about ITIL Service Management This week Shirley looks at what motivates people to learn about IT Service Management and ITIL....... 29 July 2009 | Shirley Lacy Blog Does the ITIL Qualification Scheme Work? This week Shirley looks at why we need a qualification scheme that supports the adoption of service management standard practices across the global supply chain....... 10 July 2009 | Shirley Lacy Blog Facing New Challenges with Pragmatic Configuration Management This week Shirley looks at the challenges with Configuration Management and reviews the recent BCS and itSMF conference....... 10 June 2009 | Shirley Lacy Blog Poor Change and Upgrades Impact Customer Service This week Shirley looks at how change within an organisation can impact the quality of customer service....... 2 June 2009 | Shirley Lacy Blog Process Assessment for IT Service Management - Latest News from the International Standards Meeting This week Shirley looks at Process Assessment and Reference Models for IT Service Management and also gives you her feedback on last weeks International Standards meeting....... 14 May 2009 | Shirley Lacy Blog Making the Most of Your Assets - Reducing Cost & Risk This week Shirley talks about upcoming industry events that will help you reduce cost and risk during the downturn...... 1 May 2009 | Shirley Lacy Blog Business and IT Change Management - Understanding the Impact, Dependencies and Risks of Change in Turbulent Times This week Shirley looks at why to many complex changes within an organisation can be difficult to assess...... 21 April 2009 | Shirley Lacy Blog IT Service Management Assessment Models - Process and Organisational Maturity This week Shirley looks at the proposed ISO/IEC 20000 Process Reference and Assessment Models for IT Service Management...... 7 April 2009 | Shirley Lacy Blog Moving From the Old World to the New World - The Service Oriented Enterprise This week Shirley looks at what an organisation needs to achieve certification for a management system standard like ISO/IEC 20000...... 3 April 2009 | Shirley Lacy Blog ITIL Copyright and Royalty Challenges This week Shirley looks at copyright protection and the challenges that the on-line world faces controlling it...... 27 March 2009 | Shirley Lacy Blog Selecting ITSM Solutions and Tools This week Shirley looks at standards and the vital role they play creating industry efficiency...... 18 March 2009 | Shirley Lacy Blog ITIL and Agile Working Together This week Shirley takes a looks at organisations that are adopting agile methodologies and ITIL and predicts that they will be in a fantastic position to implement changes better, faster and cheaper..... 10 March 2009 | Shirley Lacy Blog On-line Videos and Virtual Exhibitions This week Shirley looks at virtual worlds and business videos as being key business drivers for marketing for 2009.. .... 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