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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Top 10 Forces to Impact Outsourcing and IT Services Industry Analysts provide a look at the top forces that are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 9 September 2010 | IPTV Worldwide Converged Mobile Device Market Projections Raised 10% for the Year The smartphone is the catalyst behind the rebound in the worldwide mobile phone market this year, according to IDC....... 9 September 2010 | ITSM Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC....... 8 September 2010 | ITSM Top 10 Forces to Impact Outsourcing and IT Services Industry Analysts provide a look at the top forces that are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them....... 7 September 2010 | ITSM Survey Shows 40% of European Organizations Are Planning to Increase Spending on External Services in 2010 According to a recent survey from Gartner, 53% of organizations in Europe said they will outsource more in 2010 and 40% plan to increase their external IT services spending....... 6 September 2010 | ITSM 2010 IT Market Compensation Study Shows A Slow, But Steady Road To Recovery In today's economy, many CIOs and human resources (HR) leaders continue to be required to do more with less, and will not be able to restore budgets and head count to pre-recession levels, according to a recent survey by Gartner....... 3 September 2010 | Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... .... 2 September 2010 | Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own....... 1 September 2010 | ITSM Worldwide PC Shipments to Increase 19% in 2010 with Growth Slowing in Second Half of the Year Consumers now view the PC as a relative 'necessity' rather than a 'luxury' according to Gartner... .... 31 August 2010 | IPTV Intel to Acquire Infineon's Wireless Solutions Business Infineon Technologies and Intel have entered into a definitive agreement to transfer Infineon's Wireless Solutions business to Intel in a cash transaction valued at approximately $1.4 billion....... 30 August 2010 | ITSM Global Security Threats Have Reached Record Levels - Video IBM X-Force report reveals 36% rise in vulnerability disclosures for first half of 2010... .... 27 August 2010 | Aidan Lawes Blog Criticizing ITIL This week Aidan looks at the misconceptions on how ITIL is positioned and promoted....... 26 August 2010 | Ken Turbitt Blog Process (IT Operations) Contributions to BSM This week Ken talks about why we need to look at the processes that deal with management control, governance and compliance on all levels....... 25 August 2010 | ITSM Four Myths Surrounding IT Self-Service Of all service desk contact volume, as much as 40% could be solved through IT self-service, but only 5% of issues actually are solved by IT self-service, according to Gartner....... 24 August 2010 | ITSM HP & Dell in Bidding War HP sparks bidding war by upping Dell's previous bid by a third for data storage company 3PAR....... 23 August 2010 | Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components....... 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