Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
Features
3 September 2010 | Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
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6 August 2010 | Nas Ozcan Blog Perfect Process Design This week Nas looks at why you should avoid creating processes around the limitations of the service management tool that you have in place.......
5 August 2010 | Aidan Lawes Blog Harnessing the Lifecycle This week Aidan looks at why the lifecycle approach could and should be applied to training development.......
23 July 2010 | Ken Turbitt Blog Technology and Process This week Ken looks at why you should think about the customer as well as the processes when implementing new technology...
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20 July 2010 | Alim Ozcan Blog Customer or User? This week Alim looks at why internal staff should be referred to as customers rather than users...
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19 July 2010 | Juan Jimenez Blog The View from the Inside is Different This week Juan becomes a member of the examiner panel for the ITIL accreditation scheme but his view from the inside is completely different from what he imagined on the outside...
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17 July 2010 | Ken Turbitt Blog Being Invited to the Party This week Ken looks at why marketing spend is important during recessionary times to ensure that your business remains on the minds of both current and prospective clients... ....
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