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ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... Juan Jimenez Blog Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Research 15 January 2010 | ITSM ITIL Software Endorsement Scheme - White Paper ITP looks at the issues for vendors and purchasers and takes an objective look at what it means to the ITSM industry....... 29 November 2009 | Publications ITIL Version 3 - Publications ITIL V3 makes the link between ITIL's best practice and business benefits both clearer and stronger....... 29 November 2009 | Publications ITIL Version 2 - Publications ITIL Version 2 consists of ten titles. Although ITIL Version 3 published Summer 2007, the ten ITIL Version 2 titles are still available....... 29 November 2009 | Publications ITIL Translations - Version 2 and 3 - Publications ITIL Version 3 (V3) - Currently translated into French, German, Japanese and Korean - represents an important evolutionary step in ITIL's life....... 28 November 2009 | Publications IS Management Guides IS Management and Business Change guides provide invaluable real-world experience in government and beyond. Each guide is structured in a clear, step-by-step way that sets out the issues, questions and techniques relevant to each stage....... 28 November 2009 | Publications IT Service Management - ITIL Publications ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practice guidance drawn from the public and private sectors across the world....... 25 November 2009 | Publications Project Management - PRINCE2 2009 Publications The latest versions will help those running projects of any size and in any environment to effectively deliver what is required by appropriately managing the costs, timescales, quality, scope, risks and benefits....... 9 November 2009 | IPTV ITSM Recession Has Not Killed IT Spending Survey shows that CFOs will spend on existing IT systems to reduce costs and increase efficiencies....... 30 September 2009 | IPTV ITSM The 'Z Factor' - Interacting with Technology in Three Dimensions Stephen Prentice, vice president and Gartner fellow examines the opportunities and possibilities of interacting in 3-D....... 11 September 2009 | IPTV ITSM Study Highlights Analytics As Top Priority For Today's CIO - Video A new global study of more than 2,500 Chief Information Officers (CIOs), released by IBM, reveals that leveraging analytics to gain a competitive advantage and improve business decision-making is now the top priority for CIOs....... 19 August 2009 | IPTV ITSM Study Reveals Continued Refusal to Secure Data Despite Constant Breaches A recent study shows that many organisations' have inadequate security measures for application testing, despite the fact the vast majority have experienced a data breach in the last 12 months....... 3 April 2009 | ITSM Help To Re-Shape the Service and Systems Management Standards - Survey The International Standards Committee responsible for the development of IT standards on Service Management are looking for your views and your thoughts on the Service and Systems Management Standards...... 3 February 2009 | IPTV ITSM Corporations Are Becoming the No. 1 Security Threat to Their Own Customers New IBM report shows web application vulnerabilities are the Achilles' heel for corporate IT security as browser attacks skyrocket...... 3 December 2008 | IPTV ITSM Businesses Are Failing To Safeguard Critical Core IT Assets Survey reveals a "Ticking Time Bomb" as business fail to invest in vital IT skills in recessionary markets...... 19 November 2008 | IPTV ITSM CIOs Are Driving Innovation and Leading Change The Center for CIO Leadership has announced the results of its 2008 CIO Leadership Survey and reveals the strategic role that CIOs are playing as leaders in their companies and as drivers of innovation...... 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