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2016 CEO Success Study
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 Research
28 November 2009 | Publications
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IT Service Management - ITIL Publications
ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practice guidance drawn from the public and private sectors across the world...

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL Versions

Version 2 (V2) had undergone a major refresh which is Version 3 (V3). Version 3 represents an important evolutionary step in ITIL's life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.

>> ITIL Version 3

>> ITIL Version 2

>> ITIL Translations - Version 2 and 3

ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

  • reduced costs;
  • improved IT services through the use of proven best practice processes;
  • improved customer satisfaction through a more professional approach to service delivery;
  • standards and guidance;
  • improved productivity;
  • improved use of skills and experience; and
  • improved delivery of third party services through the specification of ITIL or ISO 0000 as the standard for service delivery in services procurements.

Trade Mark Acknowledgements

The OGC logo® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

The Swirl logo™ is a Trade Mark of the Office of Government Commerce

IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries


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