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 Research
28 November 2009 | Publications
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IS Management Guides
IS Management and Business Change guides provide invaluable real-world experience in government and beyond. Each guide is structured in a clear, step-by-step way that sets out the issues, questions and techniques relevant to each stage...

How to Manage Business and IT Strategies Book Jacket

How to Manage Business and IT Strategies

IS Management Guides

Author: Office of Government Commerce (OGC)
Publisher: Format Publishing

IT is a key part of today's business planning, whether it is used for managing business information or supporting new services to customers. This guide discusses IT in business terms as a means of improving services and reducing costs. This title provides business-focused advice on 'joining up' your organisation's IT services with those of other organisations and describes a governance framework that supports the strategic decision-making process.

As a result of reading this guide, you should be able to:

  • draw up strategies that are flexible enough to deal with an uncertain future
  • set and manage a strategic direction for your organisation that makes best use of IT
  • develop a governance framework that covers the policies needed for all aspects of managing IT
  • understand and meet the IT-related needs of key stakeholders

 

How to Manage Business Change

How to Manage Business Change

IS Management Guides

Author: Office of Government Commerce (OGC)
Publisher: Format Publishing

Business change, whether planned or unplanned, must be managed if the organisation is to benefit. This guide explains how to manage the key components of business change - the organisation, its people, the technology and the external business environment.

It also describes the process of managing business change, from the strategies behind it through to new ways of working and the realisation of benefits. There is advice on managing the 'people' issues, which typically consume 80% of the resources required for business change.

This guide outlines the programme management process described in detail in the companion OGC guidance on PRINCE and Programme Management and Risk.

As a result of reading this guide, you will be able to:

  • Identify opportunities for business change that are realistic and achievable and make informed choices in prioritising these opportunities
  • Reduce risk and uncertainty about the future
  • Manage the expectations of staff, customers and other stakeholders
  • Manage the interdependencies between the organisation's structure, its people, its technology and changes in the external environment
  • Manage, realise and achieve the benefits expected from business change
  • Manage the transition to new ways of working

 

How to Manage Performance

How to Manage Performance

IS Management Guides

Author: Office of Government Commerce (OGC)
Publisher: Format Publishing

Most organisations seek year-on-year improvements as part of their key business targets. This guide (developed in collaboration with the National Audit Office) explains the principles of how to manage your organisation's performance by looking to the future as well as measuring your past performance.

It describes a performance management framework and techniques for measuring your performance (including the contribution of IT to the business), and identifies the techniques that will help you to achieve improvements.

As a result of reading this guide, you will be able to:

  • position your organisation for continuous improvements
  • identify the areas in your organisation where improvements would do the most good
  • draw up a performance management framework that deals with the priorities for your organisation
  • establish performance measures that relate to your business objectives and intended outcomes.

 

How to Manage Service Acquisition

How to Manage Service Acquisition

IS Management Guides

Author: Office of Government Commerce (OGC)
Publisher: Format Publishing

Acquiring services from private sector providers can bring economy, flexibility and innovation to public sector organisations, supporting the business and allowing a better focus on key activities. The process of acquiring services must be managed to ensure that services help the organisation achieve its strategic goals, and that value for money is obtained throughout the life of the contract.

This guide provides an overview of the process of acquiring a major service, from looking at strategic aims, through determining requirements, the formal procurement process and implementation, and recompetition at the end of a contract. It also briefly covers the important factors in making a commercial arrangement work, both in formal governance and the relationship between customer and provider.

This guide complies with the principles of HM Treasury's Green Book and EC procurement rules.

 

How to Manage Service Provision

How to Manage Service Provision

IS Management Guides

Author: Office of Government Commerce (OGC)
Publisher: Format Publishing

Managing providers and services is all about achieving a realistic balance between what the business wants and what the provider can deliver while maintaining value for money. This guide describes the main components of service management from a business point of view: managing service performance, the working relationship, the contract and changes to requirements. It also provides an outline of the service management tasks that should be carried out by the provider on the customer's behalf.

As a result of reading this guide, you will be able to:

  • Identify the critical success factors for effective service management
  • Manage service performance and quality against what was agreed in the contract
  • Decide on appropriate arrangements, both formal and informal, for managing the every day working relationship
  • Deal with planned and unplanned changes to requirements 

 

Trade Mark Acknowledgements

The OGC logo® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom


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