Hiding Behind Complexity: The Excusist Culture This week Juan looks at how a process that appears to be complex ceases to be so when the complexity is separated into simple components...
Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..
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3 September 2010 | Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted...
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27 August 2010 | Aidan Lawes Blog Criticizing ITIL This week Aidan looks at the misconceptions on how ITIL is positioned and promoted.......
5 August 2010 | Aidan Lawes Blog Harnessing the Lifecycle This week Aidan looks at why the lifecycle approach could and should be applied to training development.......
30 June 2010 | Aidan Lawes Blog Get in the Box This week Aidan looks at why systems for incidents need to include classifications that are meaningful to us in our specific environment.......
10 June 2010 | Aidan Lawes Blog Growing Pains This week Aidan looks at the challenges the British Computer Society (BCS) are facing having been forced to hold an Extraordinary General Meeting by some of their members.......
13 May 2010 | Aidan Lawes Blog A New Beginning? This week Aidan looks at why service improvement requires commitment and hard work from everyone within the enterprise.......
6 May 2010 | Aidan Lawes Blog Be Careful, You May Get What You Wish For.... This week Aidan looks at politics and service management and why in both cases we must be aware of all the relevant facts before making any decisions, otherwise we may finish up with something that we hadn't expected or really desired.......
28 April 2010 | Aidan Lawes Blog When is a Process Not a Process? This week Aidan asks if it would be more beneficial if all the ITIL core books were more explicit about the interplay between processes and functions.......
20 April 2010 | Aidan Lawes Blog Valuing Talent This week Aidan looks at why we need to identify talent within the enterprise and nurture it appropriately.......
8 April 2010 | Aidan Lawes Blog Customers Rule This week Aidan looks at the importance of understanding what customers want and why businesses need to satisfy their current and future demands well.......
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