EVENT FILMING | FEATURES | RESEARCH | HEAD TO HEAD | CASE STUDIES | ROUNDTABLE | BOOKSTORE

ONLINE BOOKSTORE CUSTOMER FEEDBACK TECHNOLOGY NEWS ITSM  IPTV  Publications Ken Turbitt Blog Aidan Lawes Blog Paul Gostick Blog Dr Jenny Dugmore Blog Shirley Lacy Blog Alim Ozcan Blog Juan Jimenez Blog Ian Clayton Blog Nas Ozcan Blog Aidan Mills Blog ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... Ken Turbitt Blog Are We Losing Our Key Skills? This week Ken looks at how technology is making us lose the ability to think and explore on our own... ITSM Top 10 Forces to Impact Outsourcing and IT Services Industry Analysts provide a look at the top forces that are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them... Aidan Lawes Blog Criticizing ITIL - Part 2 Aidan follows up from last weeks blog and responds to the comments on the misconceptions on how ITIL is positioned and promoted... ITSM 2010 Global CEO Study Reveals that Only 53% of Insurance CEOs are Confidently about Managing Complexity Creativity selected as the most crucial factor for future success in the new economic environment... ITSM Seven Major Guidelines for a Successful Business Process Management Project Gartner analyst Bill Rosser looks at the art of business process improvement... ITSM Survey Reveals Increased Awareness of the Rapidly Maturing Cloud Services Market among Asia Pacific CIOs in the past 12 Months Uncertain economic conditions have accelerated interest in cloud delivery models because of their ability to deliver IT and business services at a much lower capital outlay, according to IDC... ITSM ITIL Roundtable World Exclusive - Free View ITP in partnership with the itSMF UK brought together the who's who in ITIL to participate in this world exclusive ITIL roundtable, chaired by Paul Gostick, he poses some challenging questions to the ITIL panel..  Latest 6 August 2010 | Nas Ozcan Blog Perfect Process Design This week Nas looks at why you should avoid creating processes around the limitations of the service management tool that you have in place....... 20 July 2010 | Nas Ozcan Blog IT Business Continuity Planning This week Nas looks at ways to create and develop your IT business continuity plan....... 7 July 2010 | Nas Ozcan Blog Keep It Simple This week Nas looks at why we should keep things simple when implementing or improving processes....... 30 June 2010 | Nas Ozcan Blog Fearing Failure in Service Management This week Nas looks at why it is better to make bold decisions and take risks than to keep a low profile and avoid rocking the apple cart....... 23 June 2010 | Nas Ozcan Blog Body Language & Buy In This week Nas looks at the importance of understanding body language when dealing with people in the work place....... 16 June 2010 | Nas Ozcan Blog Stress Management This week Nas looks at dealing with stress and why you should not let petty issues get you down....... 8 June 2010 | Nas Ozcan Blog Stakeholder Management This week Nas looks at project management and explains why you should map out your project stakeholders onto a grid that illustrates their support and influence....... 25 May 2010 | Nas Ozcan Blog Coping with Resistance This week Nas looks at how to deal with a member of staff's resistance when implementing a new process or service improvement....... 18 May 2010 | Nas Ozcan Blog Do Now! Plan Later! This week Nas looks at why you should plan and strategise before jumping into process implementation....... 10 May 2010 | Nas Ozcan Blog Perception is Reality This week Nas looks at why service providers need to fully appreciate their customer's perception when delivering a service....... 20 April 2010 | Nas Ozcan Blog Elephants and Opportunity This week Nas looks at how we can miss out on great opportunities in Service Management due to the fear of risk and past failures....... 13 April 2010 | Nas Ozcan Blog Walking the Shop Floor This week Nas looks at why walking the shop floor helps to avoid the pitfalls of becoming detached from the day to day operation of your business....... 29 March 2010 | Nas Ozcan Blog Tony Soprano on Management This week Nas shares with you a management book to help improve your leadership skills....... 15 March 2010 | Nas Ozcan Blog How to Win Friends and Influence People This week Nas looks at why good interpersonal skills are the most valuable asset an individual can have in order to become successful....... 8 March 2010 | Nas Ozcan Blog Effective Major Incident Reports This week Nas looks at the need to be flawless when creating a Major Incident Report as it plays a crucial role... .... Previous Stories >

LOG IN terms & conditions